215 N. 2nd St
Santa Anna, TX, 76878
325-348-3124
1-800-439-1723
 

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SERVICES > TELEPHONE

Service Area Map | Broadband | Telephone | Phone Directory

Home Phone Service | Business Phone | Call Features | Long Distance | Applying for Service | Lifeline | Repair Request

 

HOME PHONE SERVICE


 

Coleman County Telephone Cooperative, Inc. provides hometown-friendly service with unlimited local calls free of charge to any other number in the exhange. In addition to our basic service, we provide excellent customer service, optional multiple line, installation and repair services, generous call features and even equipment rental. Not sure what you need? Give us a call and let us help you select services that fit your needs and lifestyle!

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BUSINESS PHONE SERVICE
businessAt CCTC, we are customer owned and operated, so we have an invested interest in seeing our community, including your business, succeed! As such, we take pride in providing the highest quality phone service available. We provide local service with free calls to any number on the exchange as well as multi-line phone service and numerous helpful calling features, catered to your needs. We also provide long distance through a variety of providers as well as friendly and helpful customer service at support when you need it! Call us to discuss your individual business needs!

 

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CALL FEATURES

Automatic Call Back
Permits the customer to have the system redial the last outgoing telephone number dialed from his/her line. If the redialed telephone number is busy, the Cooperative's equipment will monitor the line for a maximum of thirty (30) minutes beginning with the customer's activation of this feature in an attempt to establish the call. If during this queing process the called line becomes idle, the customer is notified, via a distinctive ring, that the network is ready to place the call. When the customer picks up the telephone, the call will automatically be placed.
Monthly Rate: $3, Connection $5

 

Automatic Recall
This feature enables a customer to place a call to the telephone number associated with the more recent call received, whether or not the call was answered or the number is known. It provides the subscriber with the directory number, date and time of call.
Monthly Rate: $2, Connection $5

 

Call Forwarding
This feature means your phone can transfer incoming calls to another number of your choice. Great for the business person who wants to catch after hours business calls at home, or for anyone who doesn't want to miss an important call.
Monthly Rate: $2.50, Connection $5

 

Call Tracing
Call trace enables the customer to initiate an automatic trace of the last completed incoming call.
$8 Per Call, Connection $5

 

Call Waiting
This features alerts you if you have an incoming call while you are already on the line. You may then put the first party on hold while you catch your second call.
Monthly Rate: $2.50, Connection $5

 

Selective Call Acceptance/Rejection
Provides the customer the ability to screen incoming calls by creating a directory of specified numbers to accept or reject calls from.
Monthly Rate: $2, Connection $5

Selective Call Forwarding
Allows the customer to transfer selected calls only to another number.
Monthly Rate: $2, Connection $5

 

Selective Ring/Call Waiting
Provides a distinctive ringing pattern for specified numbers.
Monthly Rate: $2.50, Connection $5

 

Speed Calling 8
Call up to 8 of your most frequently dialed numbers by dialing a single one-digit code. This includes long-distance and DDD numbers.
Monthly Rate: $2.50, Connection $5

 

Speed Calling 30
Call up to 30 of your most frequently dialed numbers by dialing a single one-digit code. This includes long-distance and DDD numbers.
Monthly Rate: $3.50, Connection $5

 

Three-way Calling
Monthly Rate: $2.50, Connection $5

 

Teen Service
Provides the customer with the ability to add a second directory number to an existing telephone line. Each telephone number assigned to a line with an a unique ring pattern.
Monthly Rate: $3, Connection $5

 

Caller ID In Your Area
Caller ID lets you know who is calling before you pick up. Call Number delivery, Caller Name, or Caller Name and Number delivery allows you the see the date, time, phone number and name of most direct dialed local calls and some long distance calls, letting you choose whether or not to answer! Anonymous Call Rejection (automatic rejection of all calls marked anonymous or blocked) is also available with this feature.
Call Number Delivery
Monthly Rate: $3.95, Connection $5


Calling Name and Number Delivery
Monthly Rate: $4.95, Connection $5

Other Monthly Rates

Wire Maintenance Fee
Monthly Rate: $2

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LONG DISTANCE

Below are long distance carriers along with their contact numbers. You may call to choose a carrier or to report trouble on IntraLATA or InterLATA service. After you have made billing arrangements with a long distance carrier, please call us with your choice.

Broading Comm Residence and Business 1-800-422-1199
Global Crossing Telecomm Residence 1-800-482-4848
  Business 1-800-783-2020
MCI WorldCom Residence 1-800-950-5555
  Business 1-800-888-0800
NTS Communications Residence 1-800-588-2222
  Business 1-800-588-8888
Qwest Communications Residence 1-800-860-2255
  Business 1-800-860-1020
3TLD-Trans Texas Technologies Residence and Business 1-325-348-5000 or 325-348-3124
    1-800-439-1723
West Tel Comm. Residence 1-800-580-5585
WorldCom Residence 1-800-444-3333

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APPLYING FOR SERVICE

Call our Customer Service Department at 325-348-3124 or stop by our office to request service.

It helps to have the following information avaiable when you apply for service:

  • Complete 911 service address
  • How you want your name to appear in the directory
  • Locations of telephones you want
  • Employment status
  • Credit information - if you have not had the opportunity to establish a credit history with another phone company, a deposit may be required. After a year of timely payments, your deposit will be refunded with interest. The amount of your deposit will be determined when you apply.
  • Information about previous telephone service.

Residential lines are installed for normal domestic use. Residential service will be changed to business service if the phone is used primarily for business or is advertised for business purposes. If you are a business customer who wants to change from business to residential, you will required to change your telephone number.

Installation rates cary with the needs of your service.

Charges for local service are billed one month in advance. Long distance charges are usually billed one to one and a half months after calls have been made.

We have phones available for lease. Contact us for details.

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LIFELINE or LITE UP TEXAS SERVICES

Do you need a phone? Are you having trouble paying your telephone bills? If so, you may be eligible to take advantage of a special program that help reduce the cost of phone service.

Lifeline Assistance or Lite Up Texas can help qualified customers get phone service at a lower cost. This is a public program implemented by local telephone companies that help eligible households pay for basic telephone services.

You may be qualified if your household income is no more than 150 percent of the federal poverty income guidelines or if you participate in any of the following programs:

  • Medicaid 

  • Supplemental Security Income (SSI) 

  • Low-Income Home Energy Assistance Program (LIHEAP) 

  • Federal Public Housing Assistance (Section 8) 

  • Food Stamps 

  • Temporary Assistance to Needy Families (TANF) 

  • National School Lunch Free Lunch Program (NSL) 

  • Bureau of Indian Affairs Program (Tribal TANF, Head Start Subsidy, NSL)

Lifeline Assistance will help qualified customers who already have telephone service save a significant amount of money on their monthly phone bills.

Also, consumers can voluntarily forego presubscribed long distance telephone service by requesting toll-blocking, a service that prevents toll calls (such as long distance) from being made and prevents these consumers from paying hefty service deposits. Customers using this service can still use pre-paid calling cards or dial-around services to place long-distance calls from their homes.

For more information, or to find out if you qualify for the programs, call CCTC at 325-348-3124, Lite Up Texas at 1-866-454-8387, or the Federal Communications Commission at 1-888-CALL-FCC. You may also visit the "Lifeline Across America" Web site www.lifeline.gov.

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REPAIR REQUESTS

Report telephone put of order during business hours..... 325-348-3124

Saturday and Sunday and after 5pm on weekdays ...... call office number (325-348-3124) and wait for voice system. This will direct you to the on call phone and you may leave your name and number and information related to the trouble.

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